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C560WS facial recognition doesn't recognize faces whether by using the camera feature or the H500.

C560WS facial recognition doesn't recognize faces whether by using the camera feature or the H500.

C560WS facial recognition doesn't recognize faces whether by using the camera feature or the H500.
C560WS facial recognition doesn't recognize faces whether by using the camera feature or the H500.
Tuesday - last edited Tuesday
Tags: #Facial Recognition
Model: Tapo C560WS  
Hardware Version: V1
Firmware Version: 1.1.4 Build 251127

My C560WS doesn't recognize faces like it did before. It started around when a custom firmware was released for my cam regarding my issue with chickens and cats being detected as person. My 3 C530WS can recognize faces just fine when powered by my H500 but when it comes to C560WS, whether via the camera feature or the H500 feature, it doesn't detect faces even when the person is facing directly towards the camera. All my cameras are mounted around the same height so angle really isn't an issue.

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3 Reply
Re:C560WS facial recognition doesn't recognize faces whether by using the camera feature or the H500.
Yesterday

  @mangaTom19 

Hi, 
1. If your Tapo C560WS V1's firmware version is 1.1.4 Build 251127 Rel.70983n, it's the latest official firmware version.

 

2. For the reported phenomenon, have you stored the Tapo C560WS's video recordings on the H500? Please send me (@Solla-topee) the camera's MAC address via a private message.
 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
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#2
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Re:C560WS facial recognition doesn't recognize faces whether by using the camera feature or the H500.
Yesterday - last edited Yesterday

Yes but I just deleted all the recent videos on my H500 for housekeeping. Also, my issue with chickens came back with the current official firmware as well. I'm trying to correct it as a non event be I'll also have to see if the algorithm improves in a few days. I'll send the mac address for the cam.

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#3
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Re:C560WS facial recognition doesn't recognize faces whether by using the camera feature or the H500.
17 hours ago

  @mangaTom19 

Hi, 
I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently.

Btw, after you receive the email, it's recommended to send the tech team your hub's MAC address for analysis.

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
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