Not connecting sating i need a 2.4 connection

Not connecting sating i need a 2.4 connection

Not connecting sating i need a 2.4 connection
Not connecting sating i need a 2.4 connection
2026-01-09 19:28:19 - last edited 2026-02-04 03:24:40

Stopped  connection  saying WiFi needs to be 2.4

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Re:Not connecting sating i need a 2.4 connection -Solution
2026-01-12 08:39:29 - last edited 2026-02-04 03:24:40

  @Amelalee7482 

Hi, 
Typically, if you go to our official website, search for your camera's model, and go to its Specification page, you can see which Wi-Fi band the camera supports.

 

If your camera supports 2.4 GHz Wi-Fi only, please ensure your router broadcasts the 2.4 GHz Wi-Fi before configuration.

 

Below are the instructions you can refer to if you fail to configure your camera.

What should I do if I fail to configure Tapo Camera?

Best Regards

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Re:Not connecting sating i need a 2.4 connection -Solution
2026-01-12 08:39:29 - last edited 2026-02-04 03:24:40

  @Amelalee7482 

Hi, 
Typically, if you go to our official website, search for your camera's model, and go to its Specification page, you can see which Wi-Fi band the camera supports.

 

If your camera supports 2.4 GHz Wi-Fi only, please ensure your router broadcasts the 2.4 GHz Wi-Fi before configuration.

 

Below are the instructions you can refer to if you fail to configure your camera.

What should I do if I fail to configure Tapo Camera?

Best Regards

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