Cats detected as people

Cats detected as people

Cats detected as people
Cats detected as people
Saturday
Model: Tapo C246D  
Hardware Version: V1
Firmware Version: 1.1.2

Hi,

 

I've read the other posts from this forum, and turned people sensitivity to 1, put a detection area in, this stopped the cars over the fence line being detected as people. But it persists.

 

Aso of note your site won't allow the files created to be uploaded, I've attached an edited one.

File:
YouCut_20260110_081012887.mp4Download
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#1
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Re:Cats detected as people
Saturday

  @M11k 

 

To add to this, I purchased a D235, what a great doorbell this is. The AI motion detection is near perfect. This is why I purchased the CCTV camera with intentions of buying 2 more.

 

But the AI is unbelievably poor at identifying people. 

 

It thinks cats, cars and even my conservatory is a person.

 

Is this a faulty camera . . . Or is there a fix? I won't be buying more, and will return this if it's not as good as the D235.

 

 

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#2
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Re:Cats detected as people
Monday

 

 

This cameras AI is really poor, a spider hanging a thread as either a dog or a person, a cats always a person. This one may need to go back, shame because the doorbell is so good. 

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Re:Cats detected as people
Monday

  @M11k 

Hi, 
You can refer to Case 2 in the following instructions to check if they are helpful.
What should I do if my Tapo camera triggers false detection?
 

If the same phenomenon persists, please confirm the following information for further analysis.
  1. On the camera's Device Settings > Detection page, please send us the screenshots of the Detection page, Detection Zone page, and the enabled detection types page.
  2. Could you please send us a new video based on your new settings that shows the camera falsely detecting an event as a person? You can upload the video to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
 

Best Regards

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Re:Cats detected as people
Monday

  @Solla-topee 

 

Morning,

 

I have reviewed the page, but there's nothing I can see there to help. I have already read up on this before posting. 

 

Attached are the screenshots I think your requesting. (I haven't private messaged you on here as it seems to lose the option to attach files)

 

I've not done another video, as there's nothing to change as far as I could find. 

 

I have read there's a beta firmware version for this issue is this true?

 

Thanks.

 

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#5
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Re:Cats detected as people
Monday

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#6
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Re:Cats detected as people
Monday

  

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#7
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Re:Cats detected as people
Monday

Another video of a cat pretending to be a person.

 

 

File:
YouCut_20260112_183115242.mp4Download
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#8
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Re:Cats detected as people
Tuesday

  @M11k 

Hi, 
I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently.
Best Regards
 

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#9
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