Connectivty
I have two brand new external Tapo C460 cameras. I set them up to link to my TP-Link Wi-Fi which is hardwired to my Vodafone router. I can connect to the TP link Wi-Fi and see both cameras and they work fine. However, I am unable to connect to both cameras remotely or even when I am connected to my Vodafone network router.
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Hi,
You can refer to the following instructions to troubleshoot if you can only control the camera in the local network.
What to do if I can't control my Tapo cameras on the Tapo app?
If the same phenomenon persists, please confirm the following information.
1. What's the model number of the TP-Link router? Do you have internet on your phone when connecting to the same Wi-Fi as the camera?
2. What's the LED status on the camera? Such as solid green, solid red, etc.?
3. Please enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can control it remotely.
Best Regards
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- Report Inappropriate Content
Hi,
You can refer to the following instructions to troubleshoot if you can only control the camera in the local network.
What to do if I can't control my Tapo cameras on the Tapo app?
If the same phenomenon persists, please confirm the following information.
1. What's the model number of the TP-Link router? Do you have internet on your phone when connecting to the same Wi-Fi as the camera?
2. What's the LED status on the camera? Such as solid green, solid red, etc.?
3. Please enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can control it remotely.
Best Regards
- Copy Link
- Report Inappropriate Content
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