Missing notifications and recordings from events

Missing notifications and recordings from events

Missing notifications and recordings from events
Missing notifications and recordings from events
2 weeks ago
Model: Tapo C325WB  
Hardware Version: V1
Firmware Version:

Hello

 

Last year i made a post here with the same problem ( missing recordings and notifications about events).

The problem is still persisting i try a lot of things but nothing fixes it.

One week everything is fine, the next one i got a missing recordings and notifications about people entering the watched area.

This time i did a diagnostic log to provide with to you.

 

https://drive.google.com/file/d/15EXrK1VtLAgr2UdSkkzC1lAKd4f9n5zt/view?usp=sharing

 

I hope you can see where is the problem adn fix it, because this is a surveillance camera and this kind of things is not acceptable  

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#1
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2 Reply
Re:Missing notifications and recordings from events
2 weeks ago

  @Rosen83 

 

For your case, we recommend reaching out to the support team directly for assistance. https://www.tp-link.com/support/contact-technical-support/#E-mail-Support

 

To receive efficient follow up, please include relevant information about your case as much as possible. For example, Mac address, hardware and firmware versions of your camera, screenshots of the camera's detection and recording settings, pictures or videos of the reported issue. 

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#2
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Re:Missing notifications and recordings from events
2 weeks ago

  @Wayne-TP 

 

Thank you. I will do that.

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#3
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