Camera not connecting with mobile devices

Camera not connecting with mobile devices

Camera not connecting with mobile devices
Camera not connecting with mobile devices
2 weeks ago
Model: Tapo C500  
Hardware Version: V1
Firmware Version:

When the wifi off and turn it on the camera is always not connecting to the wifi

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#1
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Re:Camera not connecting with mobile devices
a week ago

  @Ba-le 

Hi,
You can try the following steps and see if they help.
  1. Reboot the router and then ensure its Wi-Fi is working.
  2. Reboot the camera, wait for two minutes, and then check if it will reconnect to the router's Wi-Fi.

 

If not, you can try pressing and holding the reset button on the camera for 10 seconds to perform a factory reset, then reconfigure the camera to connect to the router's Wi-Fi.

 

Best Regards

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#2
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