Firmware Issue: Person Detection Triggering Automations Inconsistently

Firmware Issue: Person Detection Triggering Automations Inconsistently

Firmware Issue: Person Detection Triggering Automations Inconsistently
Firmware Issue: Person Detection Triggering Automations Inconsistently
a week ago - last edited a week ago
Model: Tapo C560WS  
Hardware Version: V1
Firmware Version: 1.1.8

Dear Tapo Support Team,

 

Since the latest firmware update for my Tapo C560, my smart automations (turning on lights and triggering the H500 Hub alarm upon person detection) have become highly unreliable and only work sporadically. It was working fine before and I also use two other tapo Cameras successfully so I am sure to use the automation correctly.

 

Technical Details:

 * Local AI Detection is working: In the recorded footage, the person is correctly identified and labeled with the "Person" tag. The camera's hardware and AI analysis are functioning as intended.

 * Trigger Failure: Despite the correct local detection, the linked Automation (Smart Action) is frequently not triggered. In these instances, no push notification is sent to my phone either.

 * Inconsistent Behavior: Occasionally, the automation works perfectly. However, shortly after (without any changes to settings), the trigger is ignored again during identical movement within the frame.

Troubleshooting steps already taken:

 * Performed a factory reset of the C560 camera.

 * Performed a hard reboot (power cycle) by disconnecting the power for 60 seconds.

 * Renamed the camera and recreated all Automations/Smart Actions from scratch.

 * Adjusted Person Detection sensitivity to "High" and refreshed Activity Zones.

The issue seems to be a software bug in the event-triggering communication between the C560 firmware and the Tapo Cloud/H500 Hub. 

 

Please investigate this firmware-related regression. Thank you for your assistance.

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Re:Firmware Issue: Person Detection Triggering Automations Inconsistently
a week ago

  @Andreas3322 

I also found that the camera does not send the signal "person detected" to the hub if the camera has detected motion first and the person comes after.

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Re:Firmware Issue: Person Detection Triggering Automations Inconsistently
Thursday

  @Andreas3322 

Hi,
For the reported phenomenon, please confirm the following information for further analysis.


  1. Have you stored the Tapo C560WS's video recordings on the hub H500?
  2. If you disconnect the Tapo C560WS and the H500, do not store the camera's video recordings on the H500(such as turning off the H500 temporarily for testing purposes), can you receive person-detected notification on your phone when the camera detects a person? Does the related automation entry work fine?

 

Best Regards

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