tapo c520ws follows jerky movements and faces wall, when a person is detected

tapo c520ws follows jerky movements and faces wall, when a person is detected

tapo c520ws follows jerky movements and faces wall, when a person is detected
tapo c520ws follows jerky movements and faces wall, when a person is detected
Wednesday
Model: Tapo C520WS  
Hardware Version: V2
Firmware Version: 1.2.3

I have my camera with following detections settings on TAPO app: 

  • Motion detection ON
  • Person detection ON
  • Pet detection: OFF
  • Vehicle detection: OFF
  • Line crossing detection: OFF
  • Camera tampering detection: ON
  • Patron model : OFF

 

For the above settings, I have sensitivity set as 1. However, even with the above mentioned settings, once camera detects a movement/person sometime it either pans to wall or abruptly starts fast pan movements. In either case, movement/person video is clearly captured and having the main use of having camera is nullified.   

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Re:tapo c520ws follows jerky movements and faces wall, when a person is detected
22 hours ago

  @avi520ws 

Hi,
Has the Tapo C520WS enabled the motion tracking feature? Is the phenomenon that the camera tracks the motion/person upon detection, but then won't return to the correct position after tracking, or starts a fast pan when tracking? 


Could you please send us a video showing the reported phenomenon? For example, you can set the camera to record video continuously to the SD card (How can I store the Tapo camera video recordings on a microSD card), then download the video showing the reported phenomenon to your phone and send it to us.
You can upload the video to your cloud server (such as Google Drive) or YouTube, generate a download link, and send it to me (@Solla-topee) via a private message.

Best Regards

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#2
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