Stuck Red light

Stuck Red light

Stuck Red light
Stuck Red light
Yesterday
Model: Tapo C210  
Hardware Version: V2
Firmware Version: 1.5.2 Build 251217

My camera stuck at red/orange light.. it works for few hours then stuck at red/orange light then had to restart the camera and it works.. 

 

How can i fix this issue ?

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#1
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3 Reply
Re:Stuck Red light
Yesterday

  @HarryKamboj 

Hi,
You can refer to the instructions below to troubleshoot if the camera keeps going offline.
What if Tapo smart devices keep losing connection or going offline?
 

If the same phenomenon persists, please confirm the following information.
  1. What's the model number of your router? Please ensure your router is working properly at all times.
  2. When the camera is working, please go to its Device Settings > Device Info page, tap the Wi-Fi icon, and check the RSSI value.
  3. Please list the troubleshooting you did.

On the camera's Device Settings > Reboot Camera page, please enable the Auto Reboot option, set a Reboot Time, and then check if it helps.
  
Best Regards

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#2
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Re:Stuck Red light
10 hours ago

  @Solla-topee 

 

1. Router is working without any issues

2. -56 rssi value

3. I am currently using this work around that i set it to auto reboot(at night)

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#3
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Re:Stuck Red light
4 hours ago

  @HarryKamboj 

Hi,
If the camera is working fine after enabling the Auto Reboot feature, please keep it enabled and enjoy your camera.

 

If the same phenomenon persists, please confirm the following information.
  1. What's the model number of your router? If you have not tried changing the 2.4 GHz Wi-Fi channel and channel width on the router, please run a test. Then please turn off Advanced Wi-Fi settings on the router for a try, such as Smart Connect, Wi-Fi Optimizing, or Channel optimization.
  2. If there is an SD card inserted into the camera, please remove it and check if this helps.
  3. When did you purchase the camera, and when did the reported phenomenon start? 
  4. Please refer to the following instructions to collect the camera log for further analysis: How to get the log of Tapo Camera 


Best Regards
 

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#4
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