offline
The camera successfully pairs with the app, but it frequently shows as 'offline .' I have had to manually reconnect it several times."
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Hi,
You can refer to the instructions below to troubleshoot if your camera keeps going offline.
What if Tapo smart devices keep losing connection or going offline?
If the same phenomenon persists, please provide the following information.
1. What are your camera's firmware and hardware versions? You can find them in the Tapo app > camera's Device Settings > Device Info page.
2. What's the LED status on the camera when it's offline in the Tapo app, such as solid red, flashing red, etc.?
3. When the camera is working, please go to its Device Settings > Device Info page, tap the Wi-Fi icon, and check the RSSI value.
4. How often does the offline status appear, such as once a day or more? Do you need to reboot the camera to recover the connection?
Best Regards
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