Tapo C560WS Frozen images during recording with object tracking
Tapo C560WS Frozen images during recording with object tracking
My camera Tapo C560WS has a problem with smooth recording when motion detection and object tracking - both are enabled. For example, it freezes for a second and skips frames, so it doesn't record that one-second period smoothly. Once tracking is turned off, everything works fine. Has anyone else had a similar issue? It seems like the camera’s processor can’t handle it. Has this problem been reported to customer service anywhere in the world, and is anyone working on a fix? Unfortunately, after I reported it, I didn’t even receive a response from customer service… Please help. The Wi-Fi, network card, power supply, etc., are all working fine.
UPTADE:
The problem doesn't just occur during recording only ! —recording has nothing to do with it—but when the patrol mode is set during live view, the frames also stutter—they seem to freeze. Is this a flaw in this model? Does this happen with other models too?
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@Pavel-T They gave me c260 to replace c225v2. I'm not using autotracking and cameras were cheap so I stopped bothering now hah. But be ready that it won't be fixed for your camera, due to hardware limitations.
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Hi,
Our technical support team is still following up on your case. Please feel free to reply to them if you need further assistance.
Best Regards
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Hi,
Please double-check if your outdoor cameras are powered by the original power adapter and cable that came with the cameras in the package. If not, please power the cameras with the original power adapter and cord, then check whether they work properly.
Best Regards
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It makes absolutely no difference whether the camera is recording to a local card or to the cloud, or whether local recording is turned off or there isn’t a card in it at all. When tracking is enabled, it drops frames. The problem persists. Imagine a bike with handlebars, but you can only ride it straight ahead on flat ground—you can’t turn, go downhill, or uphill because you’ll tip over, crash into a tree, or lose air from the inner tube. That’s the kind of problem it is.... This camera is like that bike—don’t ask me if it has a water bottle holder.
Solla-topee wrote
Hi,
Please double-check if your outdoor cameras are powered by the original power adapter and cable that came with the cameras in the package. If not, please power the cameras with the original power adapter and cord, then check whether they work properly.
Best Regards
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- Report Inappropriate Content
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