Tapo C560WS Frozen images during recording with object tracking

Tapo C560WS Frozen images during recording with object tracking

15 Reply
Re:Tapo C560WS Frozen images during recording with object tracking
a week ago

  @Pavel-T They gave me c260 to replace c225v2. I'm not using autotracking and cameras were cheap so I stopped bothering now hah. But be ready that it won't be fixed for your camera, due to hardware limitations.

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#12
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Re:Tapo C560WS Frozen images during recording with object tracking
a week ago

  @Pavel-T 

Hi,
Our technical support team is still following up on your case. Please feel free to reply to them if you need further assistance.
Best Regards

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#13
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Re:Tapo C560WS Frozen images during recording with object tracking
a week ago

  @Stuy 

Hi,
Please double-check if your outdoor cameras are powered by the original power adapter and cable that came with the cameras in the package. If not, please power the cameras with the original power adapter and cord, then check whether they work properly.
Best Regards

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#14
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Re:Tapo C560WS Frozen images during recording with object tracking
a week ago

  @Solla-topee 

 

It makes absolutely no difference whether the camera is recording to a local card or to the cloud, or whether local recording is turned off or there isn’t a card in it at all. When tracking is enabled, it drops frames. The problem persists. Imagine a bike with handlebars, but you can only ride it straight ahead on flat ground—you can’t turn, go downhill, or uphill because you’ll tip over, crash into a tree, or lose air from the inner tube. That’s the kind of problem it is.... This camera is like that bike—don’t ask me if it has a water bottle holder.

Solla-topee wrote

  @Stuy 

Hi,
Please double-check if your outdoor cameras are powered by the original power adapter and cable that came with the cameras in the package. If not, please power the cameras with the original power adapter and cord, then check whether they work properly.
Best Regards

 

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#15
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Re:Tapo C560WS Frozen images during recording with object tracking
10 hours ago

c530ws  1.3.3 Build 250923 Rel.51794n

 

I’m experiencing the exact same issue with the C530WS. In fact, I’ve purchased three separate units, and every single one of them behaves this way. Even when tested in completely different environments and locations, the problem persists. It’s baffling that this product has been on the market for quite some time now, yet such a fundamental issue still remains.

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#16
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