Hi folks

I have  2xTC 82,2xTC 65 and a D235

All of them fail to send notifications to my phone although all record persons,movement etc.

When I contacted technical support and told them of the problem, they asked for screen shots etc. So I sent them screen shots and also a video of my cameras randomly switching their notifications off and on in the cameras settings.

This is their reply.

"It is normal for you to see the notification is off at first then becomes on automatically in around 2 seconds.

Because every time when you killed the Tapo app, the app will eliminate the cache of settings (including notification) status of the cameras to reduce the burden on mobile phone operation.

Then when you launch the Tapo app again to check the settings, the Tapo app will show you the default status(for notification is off) and try to get the latest status from the camera.

After the app get the latest status, it will refresh the whole settings status.

Therefore, for your Tapo app, it display default off status for you and update the actual notification on status from the camera to you in 2 seconds, which indicates that the notification is always on for your cameras. "

So...

Folks if your app does not do the above then you obviously must have a fault at your end and I suggest you contact technical support and inform them that your cameras do not randomly switch their notifications on and off.

Please let everyone know of their response.