H500 Issues

H500 Issues

H500 Issues
H500 Issues
3 weeks ago
Model: Tapo H500  
Hardware Version: V1
Firmware Version: 1.3.12

Hi.

 

I have been having issues with the H500, I initially had an H200 which worked with no problems

My current devices are
 

2x C420 with solar

1x TC82 with solar

3x C320WS

1x C220

1x C206

 

2x S200b Switches

4x T100  sensors

1x T315 sensor

7x Smart Plugs

14x Smart lights

 

I had endless issues with the H500 when I was just no longer getting camera notifications or recordings, it would just go silent for some cameras after running for a few hours, it would go silent on the two C420's and i think the TC82. but i could view them perfectly, change settings, but the H500 would just stay quiet and do nothing. I had all cameras using the H500 as the backup wifi and 6 cameras using the Enhanced AI.

 

I have reset the cameras, I have done everything to try get this to work, two days ago I disabled all cameras from using the H500 as a backup wifi and i disabled the two C420's from the Enhanced AI. Which has now seemed to make the system stable.

long story short, the two C420's with Enhanced AI on seems to be causing issues in my setup. these are the only sub 1ghz cameras i have. The one C420 has -61(RSSI) signal, the other has -56(RSSI) signal.

 

Thanks in advance.

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#1
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5 Reply
Re:H500 Issues
2 weeks ago

  @Gareth_m 

 

What if you turn AI empowerment back on and keep only the WiFi backup off? What's the firmware version of your H500?

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#2
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Re:H500 Issues
2 weeks ago

  @Wayne-TP 

 

Thanks Wayne

 

I'll do that and see how it goes over the next day or two

 

The firmware version is 1.3.12 BUILD 20260128 rel.51424

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#3
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Re:H500 Issues
2 weeks ago

  @Wayne-TP 

 

Hi Wayne.

 

AI empowerment was always on for another 4 cameras, the two 420's were only removed to get them to work again.

 

The two 420's have just stopped sending any notifications and they no longer record. the minute i took them back off the AI empowerment they started working as normal again.

the other camera's on AI empowerment still work,

 

To recap, I only added the two 420's back to AI empowerment, They stopped working after a few hours, they work again after I took them off AI empowerment

 

I haven't done anything else, no rebooting or anything,

 

Thanks.

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#4
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Re:H500 Issues
2 weeks ago

  @Gareth_m 


This case seems to require further investigation. To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm.

 

If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.

CES 2026 Meet TP-Link AI Assistant and More New Products!
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#5
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Re:H500 Issues
2 weeks ago
Thanks Wayne-TP
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#6
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