C560ws

C560ws

C560ws
C560ws
2026-04-03 07:00:23 - last edited 2026-04-29 02:50:26
Model: Tapo C560WS  
Hardware Version:
Firmware Version:

Exchange a 520ws which was working fine but decided to upgrade to 560 for 4k resolution. The camera is not performing well at all. Randomly points itself to the wall it's fitted to and constantly loses it's memory for preset views. Anybody suggest a solution before I return it for a refund. 

Wired Internet connection on the same network as a 520ws on the rear or the property which is operating well 

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Re:C560ws-Solution
2026-04-07 10:07:16 - last edited 2026-04-29 02:50:26

  @Mikel68 

Hi,
For the reported phenomenon, you can follow the instructions below to email our technical support team for the new firmware if you'd like to try it.
What to do if the Tapo Pan/Tilt camera can't return to its original position properly after tracking
Best Regards

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Re:C560ws-Solution
2026-04-07 10:07:16 - last edited 2026-04-29 02:50:26

  @Mikel68 

Hi,
For the reported phenomenon, you can follow the instructions below to email our technical support team for the new firmware if you'd like to try it.
What to do if the Tapo Pan/Tilt camera can't return to its original position properly after tracking
Best Regards

Recommended Solution
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