@dungee 

Hello,
Thank you for sharing the details.
First, we’d like to clarify that a firmware update should not normally cause this behavior. To help us narrow this down, could you please confirm whether the issue started immediately after the firmware update, or if it appeared some time later?

Please confirm the following information about the reported phenomenon.

1. Is the Tapo C410 storing the video recordings on the inserted SD card or our cloud server? If the video recordings are stored on the SD card, please refer to the instructions below to check if the storage settings are correct.
What should I do if I encounter issues while playing back videos from an SD card?
 

If the video recordings are stored on our cloud server, please follow the instructions below to troubleshoot.
Troubleshooting for cloud video recordings of Tapo Camera
 

2. On the camera's Device Settings > Notifications page, please enable this feature, and then check if you can receive detection notifications day and night.

How to configure the Notification feature for the Tapo devices on the Tapo app
 

Best Regards,

  @Hilbert-TP 

Hey, thanks for getting back to me.

Heres what I know/have.

• Both cameras started this behavior about the same time, I can be certain but that my observation.
• Camera 1 is cloud storage and Wi-Fi connected
• Camera 2 is local storage and I regularly check the sd card for video captures, I currently have this camera near the house so It's connected now.
• Both cameras do record record video during daylight when mobement is detected so I'm assuming the storage settings are correct
• When testing both cameras at night, I can see night vision, I walk past and can see my self while watching the camera on the app. When I walk past the status LED comes on so I'm assuming it's detected the movement.
• I've turned on notifications on both cameras and will test again this evening.
• I have performed a factory reset on one camera, this didn't resolve the issue.

Cheers,

  @dungee 

dungee wrote

  @Hilbert-TP 

Hey, thanks for getting back to me.

 

Heres what I know/have.

 

• Both cameras started this behavior about the same time, I can be certain but that my observation.
• Camera 1 is cloud storage and Wi-Fi connected
• Camera 2 is local storage and I regularly check the sd card for video captures, I currently have this camera near the house so It's connected now.
• Both cameras do record record video during daylight when mobement is detected so I'm assuming the storage settings are correct
• When testing both cameras at night, I can see night vision, I walk past and can see my self while watching the camera on the app. When I walk past the status LED comes on so I'm assuming it's detected the movement.
• I've turned on notifications on both cameras and will test again this evening.
• I have performed a factory reset on one camera, this didn't resolve the issue.

Cheers,

Hello,
Thank you for the detailed update. To ensure the test results are accurate, could you please confirm that you were not viewing Live View in the Tapo app while walking in front of the camera? Opening Live View will wake the camera, which may affect the test results.

We recommend the following:

1. Please close the Tapo app completely，then walk in front of the camera and observe whether the camera’s status LED changes and whether a recording is triggered.

2. We recommend increasing the camera wake‑up sensitivity and switching the night mode to Color Mode. At night, please allow the camera to turn on the spotlight when detection is triggered, and set the spotlight brightness to the maximum to test whether this improves detection and recording performance.

3.  Could you please provide a video showing the issue where detection is not triggered?
If possible, we kindly ask you to reproduce the test by walking in front of the camera, and then use the screen recording feature in the Live View page to record the process and share the video with us. This will help us better analyze the situation.

Additionally, for more efficient and in‑depth assistance, we still recommend that you contact the support team by phone or email with these information so they can follow up with further investigation and next steps.