@gptechman 

Hi，

Welcome to TP-Link community.

If your camera's liveview fails to load, please refer to this article: What should I do if I can't view the Tapo camera?

If you still need further follow‑up, we recommend continuing to work with the support team you contacted previously, as they are best positioned to provide you with more effective assistance.

Best Regards,

  @Hilbert-TP I've tried all of these and it remains the same.

  @gptechman 

Hi,

Thank you for the update. If you have already tried all suggested troubleshooting steps without success, we recommend that you continue following up directly in your ongoing email  with our support team. They will continue to investigate and provide further assistance.

You can reply within the existing email conversation and share the latest results. Our support team will follow up your case.

Best Regards,

The notifications are poorly shown for example randomly throughout the day and night as well as with a reboot my device tapo app randomly gives notifications of minutes behind of a event that happened which is pretty bothersome, So something must be wrong with the cloud servers not syncing properly to the cameras and app.

  @gptechman 

Hello,

Normally, there is no delay in receiving notifications from the Tapo app. If there is a delay, try the following:

    1. Ensure the internet connection is stable on both your camera and phone.

    2. Enable auto-start for the Tapo app.

    3. Disable battery optimization/limitations for the Tapo app.

    4. Allow the app to run in the background.

    5. Reboot the camera.

    For more details, refer to Scenario 2 in this FAQ:What should I do if Tapo/Kasa notifications are delayed or not working?

If the problem persists, contact our customer service team and provide the results of the above troubleshooting steps. If you have already contacted support previously and received a ticket ID, you can simply reply directly to that existing email thread. This will help the support team quickly pick up your case history and continue the investigation without restarting the process.

Best Regards,