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Tapo C200 not working after firmware update to 1.0.14

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Tapo C200 not working after firmware update to 1.0.14

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25 Reply

Solla-topee

2021-08-19 09:30:23

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Re:Tapo C200 not working after firmware update to 1.0.14

2021-08-19 09:30:23

@max83 Thanks for the further information, you could try to contact local support Hotline or Email to check warranty with the forum information:

https://www.tp-link.com/support/contact-technical-support/#Hotline-Support

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

#23

Dawnwizard

LV1

2022-01-20 23:16:05

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Re:Tapo C200 not working after firmware update to 1.0.14

2022-01-20 23:16:05

I also upgraded the firmware of the newly bought C200 and now its not working anymore.. What a trash product. It just keep rotating for 6 hrs after I click the firmware upgrade. I factory reset and does nothing. Unplug and plug and still the same.. Shitty firmware.

#24

Solla-topee

2022-01-21 02:15:07 - last edited 2022-01-21 02:36:32

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Re:Tapo C200 not working after firmware update to 1.0.14-Solution

2022-01-21 02:15:07 - last edited 2022-01-21 02:36:32

@max83 Hello everyone,

If the Tapo C200 camera got a firmware update failure, make sure you have tried to factory reset the camera with camera powered on, check if camera still responds to a factory reset , or if the camera still broadcasts the Tapo Camera _XXX default SSID, or if the LED flashes amber and green.

How to reset my Tapo camera

If factory reset does not help, please contact the retailer or local support to check device warranty.

When contact local support or retailer, you may attach 1. the problem description with device model and hardware version 2. Led status on camera 3. if there was any power outage /power disconnection that interrupts firmware update4. the proof of purchase and SN , so they could deal with your case faster. Thank you.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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#26

Dawnwizard

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2022-01-21 03:38:58

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Registered: 2022-01-20

Re:Tapo C200 not working after firmware update to 1.0.14

2022-01-21 03:38:58

@Solla-topee

So we buy a shitty product just to contact your local support. Why not fixed that shitty firmware of delete that goddamn firmware in your website until it is ready for update. Let your Engrs work on it fast. It has already a history of problems and yet nothing was done. We spend our hard earned money to have this problem whereas we should be a safe and sound mind cos we have a security camera. Now we a problem and a camera that is not working. FML

#27

Solla-topee

2022-01-21 09:42:09 - last edited 2022-01-21 11:00:52

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Re:Tapo C200 not working after firmware update to 1.0.14

2022-01-21 09:42:09 - last edited 2022-01-21 11:00:52

Hello @Dawnwizard

May I know the model & hardware version of your Tapo device? I agree the camera should be sound and secure. Except for cases that camera firmware update failed caused by power disconnection or some unexpected external reasons, we are investigating about what could be the other causes, we have some cases collected for analysis and will be continuing to optimize this part.

So far it is recommend to get camera replaced from retailer under warranty if factory reset on Tapo C200 does not help. Thank you for your understanding.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

#28

Tapo C200 not working after firmware update to 1.0.14

Tapo C200 not working after firmware update to 1.0.14

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