Playback

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Playback

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Playback
Playback
2021-10-14 08:44:17
Model: Tapo C310  
Hardware Version: V2
Firmware Version:

Hi there

Could anyone help with my problem 

After making a recording from previous nights video and saved to memory I can't play this saved video back.

I can see it but it will not play? I can send it to my wife's phone which is the same model as mine via WhatsApp 

And she can play it.

Can see see the video in the memory of tapo app but it will not play ????

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Re:Playback
2021-10-18 06:52:51

Hello@cdp 

Please confirm tapo camera firmware update, and Tapo app are both up to date. 

Can I have a short video if you could not play the video saved in the Memory , you may share via good drive. 

May  I know the model of your phone, and its Android or IOS version, the Tapo app version? Thanks. 

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