Hello,

I recently purchased a Tapo C200 camera with the purpose of occasionally using the live stream feature remotely when i am away from my home, it was working perfectly at the start, however recently it is taking very long for the Tapo app to display the live stream video, the screen would load for a long time and then time out eventually, i have tried closing and opening the app but the results are the same, sometimes when i get lucky the live stream video will finally appear on certain occasions.

Viewing the livestream video when the phone is connected to the same wifi network as the camera works perfectly however. 

What can i do to resolve this issue?