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All Camera Show Offline

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All Camera Show Offline
All Camera Show Offline
2023-02-21 06:34:02 - last edited 2023-02-21 08:38:58
Model: Tapo C320WS  
Hardware Version:
Firmware Version:

All Camear Show offline on apps. Any idea?

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#1
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1 Accepted Solution
Re:All Camera Show Offline-Solution
2023-02-21 08:38:51 - last edited 2023-02-21 09:55:20

2/21 Update

 

Hello everyone, 

 

Thank you for your valuable feedback. 

As learned from team, there was unscheduled outrage from AWS ASIA for upgrading, services are on restoring phase and has been restored. 

Read on to learn more about this fix: 

 

Description:    Tapo  Camera goes offline  / Local only 

Started Time:   around 10:04 AM  (UTC+8)  on Feb 21, 2023 

Fix Time:  Fixed at around 5PM  (UTC+8)  on Feb 21, 2023 .

 

The Camera should be back online, if not, please reboot the camera.

Reboot the cam from app ( connect your phone to the home Wi-Fi network, go to Camera settings> Reboot Cam ) or unplug the camera power cord and plug it back in.

 

We sincerely apologize for any inconvenience this may have caused and appreciate your patience while the team working on it. 

Feel free to let us know for any other  observations. Thank you!

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
Recommended Solution
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#12
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12 Reply
Re:All Camera Show Offline
2023-02-21 06:42:42 - last edited 2023-02-21 08:39:38

Hi   @Liewql 

 

Thank you very much for bringing this our attention, we shared your feedback with the team and they are currently looking into this. 

Appreciated for your waiting when the team is looking into this!

 

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#2
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Re:All Camera Show Offline
2023-02-21 07:02:40
same issue with me c210 suddenly becomes offline.
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#3
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Re:All Camera Show Offline
2023-02-21 07:03:44

  @Bongskie It is start today?

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Re:All Camera Show Offline
2023-02-21 07:16:33

  @Liewql same problem in India as well. Suddenly all camera C210 showing offline. Is it Tapo or network problem? 

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Re:All Camera Show Offline
2023-02-21 07:21:00

  @Liewql Same here!

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Re:All Camera Show Offline
2023-02-21 07:24:29
Same here. Im having the same issues. All cameras are active but they appear offline in the TAPO app
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#7
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Re:All Camera Show Offline
2023-02-21 07:25:37
I do not believe is network problem. The problem lies in the TAPO app.
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#8
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Re:All Camera Show Offline
2023-02-21 07:35:02

  @Sammy2023 Yes, and all camera show red led.

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#9
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Re:All Camera Show Offline
2023-02-21 07:35:20

  @Sammy2023 Yes agree.

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#10
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Re:All Camera Show Offline
2023-02-21 08:32:37

  @Sammy2023 is it on now?

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12

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