WiFi camera offline

WiFi camera offline

WiFi camera offline
WiFi camera offline
2 weeks ago - last edited Friday
Model: Tapo C510W  
Hardware Version:
Firmware Version:

My WiFi camera went offline, how to solve the problem? 

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#1
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1 Accepted Solution
Re:WiFi camera offline-Solution
a week ago - last edited Friday

  @VireshNandimath 

Hi,
You can refer to the instructions below to troubleshoot the offline issue.
What to do if I can't control my Tapo cameras on the Tapo app?
 

If the problem remains, please confirm:
1. The LED status on the camera.
2. What's the model number of your router? Do you have internet when connecting to the router's Wi-Fi?
3. Is the camera displayed offline on the Tapo app when your phone connects to the same Wi-Fi as the camera?
4. You can try to reset and reconfigure the camera, then check if it will work.

 

Best Regards

Recommended Solution
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#2
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1 Reply
Re:WiFi camera offline-Solution
a week ago - last edited Friday

  @VireshNandimath 

Hi,
You can refer to the instructions below to troubleshoot the offline issue.
What to do if I can't control my Tapo cameras on the Tapo app?
 

If the problem remains, please confirm:
1. The LED status on the camera.
2. What's the model number of your router? Do you have internet when connecting to the router's Wi-Fi?
3. Is the camera displayed offline on the Tapo app when your phone connects to the same Wi-Fi as the camera?
4. You can try to reset and reconfigure the camera, then check if it will work.

 

Best Regards

Recommended Solution
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