black screen when watching recorded videos only in tablet

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black screen when watching recorded videos only in tablet

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black screen when watching recorded videos only in tablet
black screen when watching recorded videos only in tablet
2023-08-31 23:36:27 - last edited 2023-11-01 03:04:43
Model: Tapo C100  
Hardware Version: V2
Firmware Version: 1.3.6

Hello,

 

There is no problem when i watch recorded videos of my Tapo C100 on my smartphone (android).

But when i try to watch it on my tablet i see a black screen. It can take photos or record to the tablet.

 

hardware 2.0

firmware: 1.3.6

android version: 2.17.206

 

I apreciate if someone can help me.

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#1
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1 Accepted Solution
Re:black screen when watching recorded videos only in tablet-Solution
2023-09-06 10:51:12 - last edited 2023-11-01 03:04:43

  @myTapo_ 

 

Update on Sep 7, 2023.

 

Hi, 

Regarding the black screen issue of the Tapo cam, please refer to the suggestions in this thread to troubleshoot.
Best Regards.

Recommended Solution
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#5
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4 Reply
Re:black screen when watching recorded videos only in tablet
2023-09-01 00:03:27

  @myTapo_ 

 

smartphone android version: 2.17.112 (no problem)

tablet android version: 2.17.206 (problem: black screen when watching streaming or watching recorded videos)

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#2
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Re:black screen when watching recorded videos only in tablet
2023-09-01 07:01:49

  @myTapo_ 

Hi,
Thank you for the case report, and please help confirm the following information about the problem.
1. Are you logging in to the Tapo app on your smartphone and tablet with the same TP-Link ID?

 

2. Please send me a screenshot of the black screen on your tablet.

 

3. Please go to your tablet>>Tapo app>>Camera Settings page of the Tapo C100>>Advanced Settings>Display Settings, select the Compatible Mode, and check if the problem is solved.
Please try to press and hold the black screen on the Tapo app for 5s, and then check if the image will display.

 

Best Regards

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#3
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Re:black screen when watching recorded videos only in tablet
2023-09-01 11:04:14

  @Solla-topee 

Hello,

 

1. yes i am logged in at the tapo app in the tablet

 

2. i've tried this solution but didn't help

 

Printscreen

 

 

The tablet has a more recent android update: 2.17.206

The smartphone works well with a more older version: 2.17.112

 

It seems that the latest version have a problem

 

Best regards

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#4
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Re:black screen when watching recorded videos only in tablet-Solution
2023-09-06 10:51:12 - last edited 2023-11-01 03:04:43

  @myTapo_ 

 

Update on Sep 7, 2023.

 

Hi, 

Regarding the black screen issue of the Tapo cam, please refer to the suggestions in this thread to troubleshoot.
Best Regards.

Recommended Solution
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#5
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