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Black screen with m'y three tapo caméras inside the app

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Black screen with m'y three tapo caméras inside the app

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Black screen with m'y three tapo caméras inside the app
Black screen with m'y three tapo caméras inside the app
2023-08-24 07:05:46 - last edited 2023-08-25 07:52:01
Tags: #Live View #Black Screen
Model: Tapo C100  
Hardware Version:
Firmware Version:

Hello. I've now a black screen when i display t live from my three cameras (same wifi network) from the tapo Android app. Sound is ok and screenshots capture work fine i have a correct image. All other sensors works. Is there something wrong with latest app version ? Could you help me ?

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#1
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3 Reply
Re:Black screen with m'y three tapo caméras inside the app
2023-08-24 08:27:40

  @Hub73 

Hi,
Thank you for the case report.
On the Tapo app, please click on the Tapo Cam and go to the Camera Settings>Advanced Settings>Display Settings page, select the Compatible Mode, and then check if the problem is solved.

 

If the problem remains, please help confirm the following information.
1. Please send me a picture of the black screen.
2. What's the model number and OS version of your phone? What's the Tapo app version?
3. If you watch the camera on a different phone, do you have the same issue?

 

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#2
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Re:Black screen with m'y three tapo caméras inside the app
2023-08-24 21:39:50

  @Solla-topee 

Android 10. Blackview A60.

Compatible mode tested but same black screen.

Have the same issue with my Android tablet.

Notice when i press on the black screen zone 5 seconds i Can see a correct picture with the current caméra view ! tapo 2.17.206 caméra firmware 1.3.6 model c100.

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#3
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Re:Black screen with m'y three tapo caméras inside the app
2023-08-25 07:36:26 - last edited 2023-08-29 06:20:41

  @Hub73 

Hi, 
We have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#4
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Replies: 3

Tags

Live View
Black Screen
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