H200 become silent "then" command not working - RESOLVED
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Hello the become silent "then command" on an automation for the H200 hub to stop alarm ringing is not working. This is the same issue as LA1's thread with the title "H200 does not stop ringing after "closed and triggered" rules."
In my case the alarm on the hub is ringing and the automation I have programmed with the "when" command of turning a button clockwise with the "then" command of the hub "becoming silent" has no effect and the alarm continues to ring.
Please do reply on resolution as will have to return the products if we cannot stop the alarm on the hub ringing by using a device. Currently the alarm can only be silenced by directly using the Tapo app home screen via the alarm silence on the hub icon.
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This Solution Applies To:
Tapo H200 V1 Firmware 1.2.21
Issue description/ Phenomenon
1. H200's action "Become Silent" does not execute when the automation rule is triggered, and the hub continues to ring.
2. The "Become Silent" shortcut on the H200 fails with an error message: "Shortcut Failed."
Solution
New firmware 1.2.22 for the fixes has commenced in a gradual release. Please stay tuned for firmware update notifications on your device, and make sure to upgrade promptly once it's available to ensure your device's smooth operation.
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Thank you Wayne-TP for the below PM from LA1's thread
| Re:H200 does not stop ringing after "closed and triggered" rules
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|
The problem has been reported to the support engineer, i'll update here if there is any progress. Thank you for your attention on this case! |
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Hi
I have the same problem but I am simply using a Shortcut to issue the 'Become silent' command.
I have tried this when the hub is both silent and sounding and I get this error:
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This Solution Applies To:
Tapo H200 V1 Firmware 1.2.21
Issue description/ Phenomenon
1. H200's action "Become Silent" does not execute when the automation rule is triggered, and the hub continues to ring.
2. The "Become Silent" shortcut on the H200 fails with an error message: "Shortcut Failed."
Solution
New firmware 1.2.22 for the fixes has commenced in a gradual release. Please stay tuned for firmware update notifications on your device, and make sure to upgrade promptly once it's available to ensure your device's smooth operation.
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The official firmware for fixes is being released. Kindly check if your H200 can detect the latest version 1.2.22.
If you want to get early access to this firmware, send me your device Mac address via private message. We will help to submit a beta firmware application for you.
Be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding.
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The 1.2.22 firmware was updated to my hub today which resolved the problem. The button can now silence the hub alarm using a "then" command. Many thanks everyone, excellent!
As an extra bonus one of my devices recieved a Tapo app update today which looks very nice!
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