Home

Forums

Stories

Knowledge Base

Smart Home Community > All Threads > PLEASE HELP! I Cannot Unsubscribe to TAPO Care.

< All Threads

PLEASE HELP! I Cannot Unsubscribe to TAPO Care.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

PLEASE HELP! I Cannot Unsubscribe to TAPO Care.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

acnusera

2023-10-26 16:03:56 - last edited 2023-10-26 16:09:17

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2023-10-26

PLEASE HELP! I Cannot Unsubscribe to TAPO Care.

2023-10-26 16:03:56 - last edited 2023-10-26 16:09:17

Tags: #Tapo Care

Model: Tapo C200

Hardware Version:

Firmware Version:

This app charged me thrice already. I tried to contact email support and agent but they are unavailable.

I cannot cancel on the app because the current plan uses Google Play Store payment method but when I tried to check on google play with my account there are no subscription displayed. I dont want to use the subscription anymore pls help.

image

1 Reply

Solla-topee

2023-10-27 06:08:01

Posts: 13211

Helpful: 2267

Solutions: 1848

Stories: 8

Registered: 2020-05-19

Re:PLEASE HELP! I Cannot Unsubscribe to TAPO Care.

2023-10-27 06:08:01

@acnusera

Hi,
The instructions in the below link include the instruction to cancel the Tapo Care subscription plan, please ensure you have tried the correct method before.
Tapo Care Cancellation and Refund

If you have tried the correct method but can't see the subscription under your current Google Play account, it may be you are using another Google Play account when you subscribe to the Tapo Care service, please switch the Google Play account for a try.

If you need further help, please send me the TP-Link ID(email address) via private message.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

acnusera

2023-10-26 16:03:56 - last edited 2023-10-26 16:09:17

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2023-10-26

Information

Helpful: 0

Replies: 1

PLEASE HELP! I Cannot Unsubscribe to TAPO Care.

PLEASE HELP! I Cannot Unsubscribe to TAPO Care.

Information

Voters 0

Tags