L.s.,

I have been very pleased with the Tapo products untill very recently. I have in use: seven C310; sixC200 and five TC70 and numerous smart plugs. I have in the passed experienced that a camera would be offline (when I am unable to do anything about this, hence the use of cameras to depend on) and after a day or two it would suddenly go online....curious but luckily the situation was restored.

This last week I have suddenly four camera's (two Tapo c310 and two C200's) that have gone offline. One of the four is in the Netherlands and the other three in Spain. After (off course) investigating it thouroughly and going through all the steps, here in Spain I must conclude that all the suggested solutions on your threads and help pages have no effect.

Before you ask me (by default off your problemsolving assitance page) to try this or that..... I have done all of that.  I must conclude, that there has been an update in the firmware or something like that. It can't be the case that in two complete different countries with two complete different internet suppliers with two complete different set-up of the configuartion, that this is a coincidence. 

I have my camera's as a necessity to control what I try to preserve, as all your customers. This is now unreliable and therefore become a system that I can't depend on. Why can't you in someway give a solution (as I also have been trying to distill from the threads) within the thread. It is continueously sent then by e-mail and these people then post back after a month that they have not heard anything back from the technical support. This gives the reader the idea that is going to be escalated and dealt with.... unfortunately this is not the case.

So I have actually two points:

1. Can you tell me if there has been a firmware update recently that could affect camera connection's? If not, maybe you could look into this possibility and try to solve this.

2. If I can't solve this problem I would have to change all my camera's for a new brand and this is not a preferred option. Do you have a solution?

Please inform me on the thread AND e-mail so that all your customers can follow the follow-up; inproving customer support reliability and therefore possibly increasing your customer trust in your products.

Kind regards,

Virsycham