Solution Alexa Announcement and Alexa Routine Are Unavailable on the Alexa App for the Tapo Cameras
Update on Mar 1, 2024
This Article Applies to:
All Tapo cameras linked to Alexa
Issue Phenomenon:
It has come to our attention that some of you may encounter an issue that the Person Detection Announcement may be missing after linking the Tapo camera to Alexa, and for some cameras, you may also find it is unavailable to be configured as Alexa Routine Trigger.
Solution:
After a thorough investigation, we've determined that the issue is due to Alexa only releasing the Person Detection Announcement feature in the US due to regulations in different regions. The Person Detection Announcement feature will disappear on the Alexa app if your Alexa account is not a US account.
Currently, some Tapo cameras support the Person Detection Announcement feature only. Therefore, the error message "This device is not currently supported." appears when setting up the camera as an Alexa Routine Trigger. We are continuously improving our products to add more types of detection announcements (such as motion detection announcements) to all the cameras, it's recommended to keep an eye on the camera's firmware update notes to see if a new type of detection announcement is added to the new firmware.
Hi,
many thanks for the quick response.
Maybe I was wrong and there is no person detection announcement on the Tapo C220 camera. But with the Tapo C220 I can use motion detection for an Alexa routine. With the Tapo C225 there is no option at all.
Difference in device view:
Tapo C220: Here I see an announcement option for a motion announcement:
For Tapo C225: No announcement option:
And the difference for a routine:
Tapo C220: If I click on the Tapo C220 camera as a SmartHome trigger, then motion detection is available:
Tapo C225: If I click on the Tapo C225 camera, this message comes up:
Best Regards
