C200: ONVIF is not working after update to 1.3.9 !!!

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C200: ONVIF is not working after update to 1.3.9 !!!

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29 Reply
Re:C200: ONVIF is not working after update to 1.3.9 !!!
2023-12-11 09:48:45

  @BjoernD 

Hi,
Your case is escalated, and the case ID is TKID231221685.
Best Regards

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#12
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Re:C200: ONVIF is not working after update to 1.3.9 !!!
2023-12-12 18:14:30

Update: Today my cameras received the update to 1.3.11 through the automatic update which seems to fix this issue for me.

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#13
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Re:C200: ONVIF is not working after update to 1.3.9 !!!
2023-12-17 12:32:02

  @BjoernD how did you get that update?

My camera stopped working with ispy after 1.3.9 firmware update 

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#14
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Re:C200: ONVIF is not working after update to 1.3.9 !!!
2023-12-18 10:08:48

@Solla-topee 
@BjoernD wrote in Firmware 1.3.11 that his camera received a new firmware (1.3.11) and its working fine again.

How do i get the new working firmware???
n my Tapo App there is no notice for a new firmware. My C200 is still on v1.3.9 !

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#15
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Re:C200: ONVIF is not working after update to 1.3.9 !!!
2023-12-19 09:25:11

Hi @Henrikt 
Thank you for the case report, it's suggested to refer to the post here to confirm the information for further analysis.
 

@Nic77 
I have informed the tech team to follow up on your case and send the new firmware to your camera to have a try when it's available, it's suggested to reply to the email directly if you need further help.

 

Best Regards

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#16
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Re:C200: ONVIF is not working after update to 1.3.9 !!!
2023-12-19 11:41:26

  @Solla-topee 

 

1. The model number, hardware version, and firmware version of the camera.
Model: C200

Hardware version: 2.0

Firmaware: 1.3.9

 

2. Please describe your network diagram, such as the internet cable--wireless router)))(((Tapo camera, phones, ONVIF devices, etc.
Tapo Camera connected directly to Wifi router, provided by Vodafone. No restrictions on internal ports, such as 554.

 

3. What app/program(such as VLC, iSpy, etc.) do you use to stream the camera via ONVIF protocol? Please check if you can stream the camera via RTSP protocol.

I'm using VLC, in a computer connected in the same network (same router), trying to open a network stream, with rtsp://user:pass@192.168.1.xxx:554/stream1

 

 

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#17
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Re:C200: ONVIF is not working after update to 1.3.9 !!!
2023-12-19 15:50:12

  @Nic77 

 

The firmware has been available in my app. Not sure, if it has been released in advance for a limited group of users.

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#18
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Re:C200: ONVIF is not working after update to 1.3.9 !!!
2023-12-20 06:21:42

  @fernandopereira 

Hi,
Your case is escalated to the tech team and they will follow up on your case via email.
Best Regards

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#19
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Re:C200: ONVIF is not working after update to 1.3.9 !!!
2024-01-15 07:00:56

Hi @Solla-topee ,

in the meanwhile i got firmware 1.3.11 Build 231225 Rel. 53270n(4555).
But the access via ONVIF is still not working correctly:
The stream comes with 1 fps! and the connection interrupts randomly after a few minutes.

For testing purposes i've installed the C200 next to the router (FritzBox 7590, 2.4 WLAN, distance: 1 meter)!


It's getting annoying: i bought a C200, all is working fine, you recommend to upgrade to the newest firmware, but therewith the device is getting unusable!

So: please tell me how to downgrad to the old working firmare 1.3.6!

Kind regards,
Nic
 

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#20
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Re:C200: ONVIF is not working after update to 1.3.9 !!!
2024-01-16 23:46:23

Same issue here - I had C200's first gen working fine with ONVIF via Scrypted. I bought some new C200's and they were Gen 3, didn't work at all, whilst Gen 1's did. 

 

Then after the firmware rolled out on the Gen1's, they stopped working. I know have FIVE C200's and NONE of them work via ONVIF anymore - and NOTHING HAS CHANGED with wifi setup / configuration / passwords etc.

 

ALL CAMERAS STILL WORK WITHIN TAPO APP.

 

We need an answer TP-Link!!! This is clearly an issue, we are all saying the same thing. Are you listening?

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#21
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Tags

ONVIF/RTSP
problem
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