C200: ONVIF is not working after update to 1.3.9 !!!
Hallo,
nach dem heutigen Update auf die neue Firmware 1.3.9 funktioniert die Anbindung per ONVIF nicht mehr.
Wir haben eine weitere C200, für welche ich das Update NOCH NICHT durchgeführt habe. Diese funktioniert weiterhin fehlerfrei (Firmware 1.3.6)!
Was kann ich tun, damit die Anbing per ONVIF mit Firmware 1.3.9 wieder funktioniert?
Und nein: ich möchte und kann die TAPO App für meine Zwecke NICHT verwenden. Die andere C200 (mit 1.3.6) zeigt ja, dass es mal funktioniert hat!
Ich bitte um zeitnahe Hilfe. Andernfalls sende ich die C200 wieder zurück und möchte mein Geld wieder haben.
Gruß,
Nic
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Hi,
Your case is escalated, and the case ID is TKID231221685.
Best Regards
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Update: Today my cameras received the update to 1.3.11 through the automatic update which seems to fix this issue for me.
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@BjoernD how did you get that update?
My camera stopped working with ispy after 1.3.9 firmware update
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@Solla-topee
@BjoernD wrote in Firmware 1.3.11 that his camera received a new firmware (1.3.11) and its working fine again.
How do i get the new working firmware???
n my Tapo App there is no notice for a new firmware. My C200 is still on v1.3.9 !
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Hi @Henrikt
Thank you for the case report, it's suggested to refer to the post here to confirm the information for further analysis.
@Nic77
I have informed the tech team to follow up on your case and send the new firmware to your camera to have a try when it's available, it's suggested to reply to the email directly if you need further help.
Best Regards
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1. The model number, hardware version, and firmware version of the camera.
Model: C200
Hardware version: 2.0
Firmaware: 1.3.9
2. Please describe your network diagram, such as the internet cable--wireless router)))(((Tapo camera, phones, ONVIF devices, etc.
Tapo Camera connected directly to Wifi router, provided by Vodafone. No restrictions on internal ports, such as 554.
3. What app/program(such as VLC, iSpy, etc.) do you use to stream the camera via ONVIF protocol? Please check if you can stream the camera via RTSP protocol.
I'm using VLC, in a computer connected in the same network (same router), trying to open a network stream, with rtsp://user:pass@192.168.1.xxx:554/stream1
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The firmware has been available in my app. Not sure, if it has been released in advance for a limited group of users.
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Hi,
Your case is escalated to the tech team and they will follow up on your case via email.
Best Regards
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Hi @Solla-topee ,
in the meanwhile i got firmware 1.3.11 Build 231225 Rel. 53270n(4555).
But the access via ONVIF is still not working correctly:
The stream comes with 1 fps! and the connection interrupts randomly after a few minutes.
For testing purposes i've installed the C200 next to the router (FritzBox 7590, 2.4 WLAN, distance: 1 meter)!
It's getting annoying: i bought a C200, all is working fine, you recommend to upgrade to the newest firmware, but therewith the device is getting unusable!
So: please tell me how to downgrad to the old working firmare 1.3.6!
Kind regards,
Nic
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Same issue here - I had C200's first gen working fine with ONVIF via Scrypted. I bought some new C200's and they were Gen 3, didn't work at all, whilst Gen 1's did.
Then after the firmware rolled out on the Gen1's, they stopped working. I know have FIVE C200's and NONE of them work via ONVIF anymore - and NOTHING HAS CHANGED with wifi setup / configuration / passwords etc.
ALL CAMERAS STILL WORK WITHIN TAPO APP.
We need an answer TP-Link!!! This is clearly an issue, we are all saying the same thing. Are you listening?
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