Camera gone offline

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Camera gone offline

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Camera gone offline
Camera gone offline
2023-12-09 14:21:42
Model: TC70  
Hardware Version:
Firmware Version: 1.3.9

My camera in Portugal has gone offline, how can i re connect it while I am in the UK

 

  0      
  0      
#1
Options
3 Reply
Re:Camera gone offline
2023-12-11 11:39:57

  @cbrbrett 

Hi,
Usually, if the camera is offline and you are not next to the camera, it's unable to reset or reboot the camera to make it work again.

 

If your family members or friends can help you operate the camera, you can try the following steps:
1) Make sure your router/home Wi-Fi is working fine.
2) Reboot the camera and check if it will reconnect to the home Wi-Fi and work again.
3) Reset the camera to factory default settings and reconfigure it for a try.

 

Best Regards

  0  
  0  
#2
Options
Re:Camera gone offline
2023-12-13 14:01:29

  @Solla-topee Thanks for that, we have a freind going around this afternoon to see if we can sort it by rebooting the wifi and just unplugging and plugging the camera back in ..

 

  0  
  0  
#3
Options
Re:Camera gone offline
2023-12-14 06:54:41

  @cbrbrett 

Hi,
Thanks for the attempt, and please feel free to contact us if you need further assistance.
Best Regards

  0  
  0  
#4
Options

Information

Helpful: 0

Views: 418

Replies: 3

Related Articles