Pet Detection not Working

Pet Detection not Working

33 Reply
Re:Pet Detection not Working
2024-07-29 08:53:09 - last edited 2024-07-29 08:54:09

  @Declan_Kilker @Solla-topee  Hi!

Unfortunately,  I have the same issue with a C410. 

Settings are correct, and so is the placement/installation. It only detects my pet in about 5% of cases. 
I've also tried contacting the support, the agent promised a follow up but I never heard back. 

Pet detection is the main reason I chose this product....


Thanks,
Lall

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#12
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Re:Pet Detection not Working
2024-07-30 08:47:58 - last edited 2024-07-30 08:50:06

  @Lall 

Hi,
1. I have informed the tech team to handle your case as soon as possible, please wait patiently.

 

2. On the Tapo camera's Device Settings>Detection>Wake-up Sensitivity page, you can tap the Detection Range Test to check your camera's activity detection zone, and you can check if your pet moves within the zone.

 

Best Regards

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#13
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Re:Pet Detection not Working
2024-07-30 12:38:49

  @Solla-topee Hi,

I have done the test and indeed my pet moves within the zone. I kind of knew that already, as very, very infrequently gets detected there.

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#14
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Re:Pet Detection not Working
2024-07-31 06:38:01

  @Lall 

Hi, 
You can increase the Wake-up Sensitivity value and check if it helps.
Our tech team has contacted you via email, and it's suggested to reply to it for further assistance.
Best Regards

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#15
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Re:Pet Detection not Working
2024-07-31 06:42:41
Thanks. Sensitivity is already set at maximum. I feel like I've tried everything in the past few weeks. I've received the email from the tech team, just have to be able to record the test video they've asked for before I respond. Thanks
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#16
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Re:Pet Detection not Working
2024-08-01 09:18:24

  @Lall 

Hi, 
Thank you for your cooperation, and please feel free to reply to the tech team via email if there are any updates. 
Best Regards

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#17
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Re:Pet Detection not Working
2024-10-08 08:31:56

  @Solla-topee I have 3 C520WS, pet detection was working before and after firmware upgrade it is not all not working.
Can you help us. The current firmware version is Version 1.2.8 Build 240606 Rel. 39146n.

 

Thank you.

 

Mojo

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#18
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Re:Pet Detection not Working
2024-10-10 11:46:08

  @mojomo 

Hi,
1. Please describe the problem phenomenon in detail, such as the camera can't detect pets, the camera detects a pet as a person, etc.

2. On the camera's Device Settings > Detection page, send me a picture of this page and a picture of the Pet Detection page.

3. Can you share a video showing the reported issue?

Best Regards

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#19
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Re:Pet Detection not Working
2024-10-15 12:03:09 - last edited 2024-10-15 12:06:15

  @Solla-topee 

 

1. the camera can detect person and person in moton but not pet.

2. please see the setting attached and the pet in the picture that was not detected.

3. no video for pet detection.

 

 

 

 

Pet in the background not detected

 

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#20
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Re:Pet Detection not Working
2024-10-16 06:37:45

  @mojomo 

Hi,
Thank you for the information provided. I have escalated your case to the tech team, and they will follow up on this case via email. Please wait patiently.
Best Regards

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#21
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