Detections not showing for all cameras in main menu
Detections not showing for all cameras in main menu
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2024-08-26 21:38:26 - last edited 2024-09-13 02:04:38
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Detections not showing for all cameras in main menu
2024-08-26 21:38:26 - last edited 2024-09-13 02:04:38
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Hello
In the main menu of the app, "Detected" is shown for all my cameras, except for my two C420S2.
Configuration is the same detection wise for all of them.
Detections are done, and recorded, so i can watch the replays. But it's not shown for these 2 camera models in the main menu.
Anyone know any fix for this? That should be possible for these models aswell correct?
Picture for reference of the "Detected"
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2024-09-13 02:04:34 - last edited 2024-09-13 02:04:38
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Re:Detections not showing for all cameras in main menu-Solution
2024-09-13 02:04:34 - last edited 2024-09-13 02:04:38
Update
The issue reported in this post has been identified. A fix will be included in the next app update.
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Re:Detections not showing for all cameras in main menu
2024-08-28 09:11:34
Please check whether the camera's remote control is normal. Can you, for example, watch a camera livestream while connected to a remote network (such as cellular data)? Can you modify camera settings (and do they take effect?)
What's the version of your Tapo App?
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Re:Detections not showing for all cameras in main menu
2024-08-28 19:52:58
Hello Yeah so full functionality on both wifi and cellular, also live stream and everything. I found out today, that if i use mobile data ( cellular) then it works as expected! The detections / activity are shown next to each camera. But once i log on my home wifi, it dissappears for the doorbell, and the two 420s cameras, the rest are still fine. There is some sort of issue here? All 3 devices affected are connected to the same hub, which is connected to ethernet. Can this be the issue? The Hub?? The version is: 3.5.512 Android It seems to only be the devices connected to the hub that is having issues, and only when im connected to the wifi.
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Re:Detections not showing for all cameras in main menu
2024-08-29 08:35:54
Have you tried to restart the hub? Is this hub connected to router directly? Do you have any network extension devices?
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Re:Detections not showing for all cameras in main menu
2024-08-29 17:10:44
@Wayne-TP
Hello, i tried to restart the hub. Still same issue. The hub is connected directly to the router.
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Re:Detections not showing for all cameras in main menu
2024-09-03 02:38:32
To assist with this case, a specialist will help to follow it up via email. Please check your inbox later and confirm.
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2024-09-13 02:04:34 - last edited 2024-09-13 02:04:38
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Re:Detections not showing for all cameras in main menu-Solution
2024-09-13 02:04:34 - last edited 2024-09-13 02:04:38
Update
The issue reported in this post has been identified. A fix will be included in the next app update.
▶ Landscape Mode - Tapo App for Pad
▶ Share Your Pet Story. Win Free Tapo Care!
▶ Smart Action 2.0 Explore and meet the next level home automation.
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2024-08-26 21:38:26 - last edited 2024-09-13 02:04:38
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