C520WS freezing when panning the camera
I've recently installed a C520WS and it is working great. The only problem I have is that the device freezes for a long period whenever we try and pan the camera.
I've tried restarting the device and removing any scenes saved but still have the same issue.
One thing I've noticed is that if i sent the command to pan, go back in the app and then go back to the camera it will have moved a small amount. It just freezes if I try and move it any further and goes non responsive with the loading symbol.
It seems to just reboot whenever i try and pan using the app.
The signal strength varies between -53 to -59 so a moderate connection speed. Pings to the device are usually <5ms with the occasional spikes to <10ms
We also have a C210 which pans without any issue, on the same network, etc.
1. Yes, but tilting via the app freezes and the device seems to reboot, or at least go non-responsive for a very long time. Sometimes I have to force reboot the device by unplugging and replugging the adapter.
2. I will try and get one and send it via the app or attach here. Basically, I just select the movement option, move it in any direction and it either moves a tiny amount and freezes or just freezes with the loading sign.
After recording the video the device just went offline and had to be rebooted to get it running again.
If you watch the timer at the top it freezes as soon as i try and move the camera.
3. Done, I am using iOs so i have done the feedback form as advised.
