Please help.
I have 3 cameras. 2 Tapo C200 and 1 Tapo C220( just bought 3 day ago). My C220 can not view online when I am not using the same wifi, 2 camera C200 are still working normally. Please help me how to fix it.
Hi,
You can refer to the instructions below to troubleshoot if fail to control the camera remotely.
What to do if I can't control my Tapo cameras on the Tapo app?
Please confirm the following information if the problem remains.
1. What's the LED status on the Tapo C220?
2. You can enable a hotspot Wi-Fi on your phone, factory reset the Tapo C220, reconfigure it with another phone, and connect it to the hotspot Wi-Fi, can you control it remotely?
Best Regards
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