Tapo C500 Firmware 1.1.4 Automatically offline

Tapo C500 Firmware 1.1.4 Automatically offline

Tapo C500 Firmware 1.1.4 Automatically offline
Tapo C500 Firmware 1.1.4 Automatically offline
Yesterday
Model: Tapo C500  
Hardware Version: V1
Firmware Version: 1.1.4

I have used 4 tp-link cameras

Tapo c100, tapo c200, tapo c310 and tapo c500.

 

All of them work well so far, except for the tapo c500 which I have only been using for 1 month.

In this 1 month I experienced several problems with the tapo c500 camera.

1. When I reboot the router the camera does not automatically reconnect. so I have to unplug the power adapter to reconnect to the router.

2. The camera suddenly turns off and unfortunately there is no notification of the event.

The last record before turn off is always the same, the camera rotates like it is pan & tilt correction / motion tracking even though I disable motion tracking.

Info:
- Xiaomi AX5 router
- The problem only occurs on tapo c500
- Signal strength -54 (RSSI)

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Re:Tapo C500 Firmware 1.1.4 Automatically offline
9 minutes ago

  @Mask512 

 

Do you use the original power adapter? Please check the spec on the adapter.

 

Regarding the issue of the camera turning off unexpectedly, please check if the camera is in privacy mode (whether it is still accessible via the app) or if it has indeed powered off.

 

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