live view haveing lagging

live view haveing lagging

live view haveing lagging
live view haveing lagging
2024-09-23 08:33:42 - last edited 2024-10-12 03:29:30
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version: 1.2.8 build 240606 rel.39146n

Dear Tapo.

 

i have 2 cameras having lagging always kindly help me to fix the issue .

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Re:live view haveing lagging -Solution
2024-09-24 08:03:22 - last edited 2024-10-12 03:29:30

  @yannabathula 

Hi,
You can refer to Case 3 in the below instructions to troubleshoot.
What should I do if I can't view the Tapo&Kasa camera?
 

If the problem remains, please confirm:
1. The LED status on the camera. The signal strength value(RSSI) on the camera.
2. Do you watch the camera's live view on the local or remote network?
3. Can you share a video showing the reported issue? 
4. Do you have the same issue when watching recorded videos? If so, are the videos recorded on the SD card or cloud server?
5. The troubleshooting you have done.

 

Best Regards

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Re:live view haveing lagging -Solution
2024-09-24 08:03:22 - last edited 2024-10-12 03:29:30

  @yannabathula 

Hi,
You can refer to Case 3 in the below instructions to troubleshoot.
What should I do if I can't view the Tapo&Kasa camera?
 

If the problem remains, please confirm:
1. The LED status on the camera. The signal strength value(RSSI) on the camera.
2. Do you watch the camera's live view on the local or remote network?
3. Can you share a video showing the reported issue? 
4. Do you have the same issue when watching recorded videos? If so, are the videos recorded on the SD card or cloud server?
5. The troubleshooting you have done.

 

Best Regards

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