Question about Tapo Care when internet goes down

Question about Tapo Care when internet goes down

Question about Tapo Care when internet goes down
Question about Tapo Care when internet goes down
2024-11-10 00:18:17 - last edited 2024-11-22 03:49:07
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version: 1.2.8

Hi!

 

Just want to ask about Tapo Care, actually this question is for all the Tapo camera that we have (C125, C425, C520WS, C200, TC72). All of which have SD cards.

 

My question is, if in case our internet goes down. lets say for 1 hours or 2 hours, when the internet connection come back, will the recordings (detections) during the time when the internet is down be uploaded to the Tapo Care cloud?  

 

TIA!

 

 

ast
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Re:Question about Tapo Care when internet goes down-Solution
2024-11-11 09:48:09 - last edited 2024-11-22 03:49:07

  @astph 

Hi,
If the camera subscribes to the Tapo Care service and has an SD card inserted, when it has no internet connection, the detection video clips will be stored on the SD card but not the cloud server, and they won't be uploaded to the cloud server even if the internet comes back.
Best Regards

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Re:Question about Tapo Care when internet goes down-Solution
2024-11-11 09:48:09 - last edited 2024-11-22 03:49:07

  @astph 

Hi,
If the camera subscribes to the Tapo Care service and has an SD card inserted, when it has no internet connection, the detection video clips will be stored on the SD card but not the cloud server, and they won't be uploaded to the cloud server even if the internet comes back.
Best Regards

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Re:Question about Tapo Care when internet goes down
2024-11-11 09:50:07

  @Solla-topee Thanks for the info, maybe we can push this to feature request? :)  

ast
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