Tapo C425 disconnecting from network

Tapo C425 disconnecting from network

Tapo C425 disconnecting from network
Tapo C425 disconnecting from network
2025-01-25 17:56:08 - last edited 2025-02-18 11:10:47
Model: Tapo C425 KIT   Deco X50-5G  
Hardware Version: V1
Firmware Version: 1.2.23

My c425 keeps showing as offline despite having a signal strength of-48 RSSI.

i have 2 other Tapo cameras connected to the same TP Link Mesh Network, they are connected to a dedicated IOT Network and connected in 2.4ghz. 
My network is a TP link deco mesh system which is connected to a Starlink network which generally operated at 200meg down and about 20 up.

None of the other cameras connected to the network are affected. (Another C425 and a C520WS.

 

Please help

 

rgds Simon

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Re:Tapo C425 disconnecting from network-Solution
2025-02-01 23:04:52 - last edited 2025-02-18 11:10:47

  @SimonGibbins 

Verify whether it is a Wi-Fi or cloud connection issue first. You can do it by checking the connected client list in the Deco app.

 

If the camera is still connected to the wifi when showing offline in the Tapo app, it's probably a cloud disconnection issue. In such cases, you should be able to watch and manage the camera when your phone connects to the same Wi-Fi network as the camera.

 

Check here for detailed troubleshooting instructions. What should I do if I can't view the Tapo camera?

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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Re:Tapo C425 disconnecting from network-Solution
2025-02-01 23:04:52 - last edited 2025-02-18 11:10:47

  @SimonGibbins 

Verify whether it is a Wi-Fi or cloud connection issue first. You can do it by checking the connected client list in the Deco app.

 

If the camera is still connected to the wifi when showing offline in the Tapo app, it's probably a cloud disconnection issue. In such cases, you should be able to watch and manage the camera when your phone connects to the same Wi-Fi network as the camera.

 

Check here for detailed troubleshooting instructions. What should I do if I can't view the Tapo camera?

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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Re:Tapo C425 disconnecting from network
2025-02-03 13:02:53

  @Wayne-TP 

 

I have 2 C425's and both are now doing it. Currently one is showing offline the other just won't connect. The one that won't connect is attached to the network the other is not on the network.

 

i have a third Tapo camera on the same network that is fine, surely a cloud connection error would affect them all?

 

I have them on a dedicated IOT network so it is hard to check if I can see them locally but this kinda defeats the object of having them.

 

Tapo customer services are quite hard to deal with but if they won't work I nedd to return them and think about another brand.

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Re:Tapo C425 disconnecting from network
2025-02-07 02:36:37

  @SimonGibbins 

 

Try to disable the mesh technology for the camera in the Deco app, see if that helps. 

 

Regarding the device that remains connected to the WiFi, could you please check if it is still linked to the deco unit it commonly connected to previously, or if it has instead connected to a more distant deco unit?

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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Re:Tapo C425 disconnecting from network
Thursday

  @Wayne-TP 

I mean - stability of firmware is a issue  ? 

I have 2 x c425 

d235 doorbell

2 x c500

And older c200 c100 

 

 

and sometimes without any issue are WiFi connection on cam or doorbell down, ping has answer from cams , app say  camera is offline. 
 

distance to router or repeater 10m 

I use small Linux server / monitor to control offline time .

ping camera -  ok

ping cloud server - ok

login to camera  / fails 

 

 

cloud answer over ping in this time without losing connection 
 

local hub200 has recorded  in some  time some video  

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Re:Tapo C425 disconnecting from network
Friday

  @Pmzm 

 

What's the camera led status when it appears offline in the app? If the camera stays online (e.g. solid green/blue), this may be a case of outdated information within the app. 

 

Try to reload the app homepage, or force-close and re-open the app. When using the Tapo app, disable VPN or the ad-blocking apps (e.g. Pi-hole) if any.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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