@ApusApus Hello, Welcome to the community, and thank you for sharing the details of the issue with your Tapo C100. As a next step, we kindly recommend performing a factory reset on the camera,...

Antonhdutoit wrote @Hilbert-TP Hi, I did some testing again and found a solution. Previously, I had tried unlinking Tapo and Alexa multiple times without success. The only change I noticed was that I...

@Adzy Hi， Thank you for the update, and we appreciate you letting us know what you’ve already tried. Could you please double‑check that Diagnostic Mode is currently enabled on both cameras and...

Anders_51 wrote @Hilbert-TP Yes it is a V1 unit. I have two V1 and one V2 and I switched between the two V1 units and the indoor unit has been working since this was done, which is good because it is...

@Maria80 Hello, Thank you for your post, and welcome to the community. We’re glad to help clarify how Tapo Care cloud recordings work. With the Tapo Care service, detected events are recorded and a...

@corrieuys Hello, Welcome to the community, and thank you for sharing the details of the issue you’re experiencing with your Tapo C310. To help us investigate this more thoroughly, we’ll need to...