@Sagnik07 May I know who is your ISP? What is the light status of the C20 when the connection drops out? Can you get internet from it via wired cable at that time? Please connect your device to the...

@ChrisBetts Even though it is recommended to use the powerline adapters under the same circuit, they may still work sometimes under different ring mains, the most important part is the powerline...

@Brusan Thanks for your reply. There is no much useful information on the system log, instead, we find something on the status page when the router stops working. As you can see, the SNR is 1.8dB and...

@celos So the current network topology is ISP modem router--Deco M5--switch ))((slave Deco What is the light status of the Deco units? How many Deco do you have in total? Are you able to access...

@Kaiyuan Thanks for your suggestions. To be honest, we have reminded our R&D team, and the engineers are working on it now. You can keep an eye on official website or Deco app for more updates. Best...

@Ixnay Thanks for your reply, and we are sorry for the inconvenience caused here. I found my colleague is following up and try to fix it. It is recommended to do some troubleshooting first via email...