@MickMick Hi， 1. What's the LED status on the Tapo C211? 2. Which firmware have you detected on the Tapo app for the Tapo C211? 3. If you have not tried to reboot the router, then reboot the camera...

@archercj Hi， 1. The Wi-Fi network is easily affected, not only the distance, the obstacles, or other interferences in the environment also affect the signal strength. It's suggested to judge the...

@BNY78 Hi, I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm. Best Regards

@BISEN Hi， You can refer to the instructions below to troubleshoot your case and check if it helps. What should I do if my Tapo smart devices keep losing connection or going offline? Please help...

@Boneytoal Hi， Usually, you can refer to the instructions below to troubleshoot if the camera has an unstable issue. What should I do if my Tapo smart devices keep losing connection or going offline?...

@PriyankJ Hi， Typically, if the cameras and the NVR are under the same network(they are assigned the IP address by the same router and can ping each other), you can refer to the instructions below to...