@Paddy99 Hi, 1. What's the RSSI value on the camera's Device Info page when it's working? 2. How often does the problem happen? 3. What's the model number of your router? Whether the camera is...

@DineshHome Hi, The picture you sent is the notification settings on the Tapo app rather than the settings on your phone. For example, please go to your Samsung phone and check if you have enabled...

@smart_boy Hi, You can refer to the steps below to troubleshoot the reported case. What can I do if fail to stream the Tapo camera via the RTSP/ONVIF protocol? Btw, when you type the URL, have you...

@Fun-Wolfy Hi, If you want to receive a video call on your Samsung phone when someone presses the doorbell camera, please ensure the doorbell and the Tapo app are up to date. Then go to the Tapo app>...

@-Sputnic Hi, You can refer to the thread "Doorbell Video Call Options For iOS Devices" and check if it helps. If you do not want to have a doorbell video call on your iPhone similar to an incoming...

@AngelaCamelia Hi， 1. Please update the Tapo app to the latest one. 2. Ensure you have logged into the Tapo app with the correct TP-Link account. If you can't confirm, please send me(@Solla-topee)...