@DebzH Hi, You can refer to the instructions below to troubleshoot the reported phenomenon. What to do if the Tapo app reports "You've reached your device limit for playing this video." If the same...

@ZehManeh Hi, If the camera's position remains the same as shown in the picture in this post after tapping Pan & Tilt Correction, I suggest contacting your retailer or our local support team to check...

@AndreasR42 Hi, Typically, we suggest installing the camera at a height of 2-3 meters. If the specific camera is installed too high, you can adjust its installation position. Have you enabled the Pet...

@CB24 Hi, Our support team has followed up on your case via email. You can reply to the email for further assistance. Best Regards

@drm200 Hi, If you are in the United States, please send an email to forumsupport.usa@tp-link.com with the following information for further assistance. 1. The phenomenon you are experiencing and the...

@Shanicebx Hi, 1. If the RSSI is -67dBm, it indicates the camera received Wi-Fi signal that is not good. If it's possible, please move the camera closer to the router and check if it works fine. 2....