@Levante Hi, Please describe your specific problem phenomenon and the troubleshooting you have done and the results. Some problems have similar phenomena but may have different causes. We need to...

@Robert1281 Hello, Thank you for your feedback here, we certainly appreciate your feedback and feature request. While we don't have any specific details that I can share about if this feature can...

@Warkas Hi, Each camera supports up to 4 simultaneous video streams (2 mainstreams+2 substreams). From your description, it seems that the RTSP stream occupies all the mainstream (2K) so that the...

@Tapo_C500_3F36 Hi, You can refer to the instructions below to troubleshoot if your camera keeps losing connection. What should I do if my Tapo smart device keeps losing connection or going offline?...

@Lillviken Hi, What's the model number of your camera? Please send me(@Solla-topee) the MAC address of the camera via a private message. What's the model number of your router? Is the camera...

@Edis123 Hi, You can refer to the instructions below to troubleshoot when failing to configure the camera. What should I do if I fail to configure Tapo Camera? If the problem remains, please confirm:...