@tp-iver Hi, Thank you for the shared video recording. I have reported the issue to the tech team, and they will likely contact you via email to continue troubleshooting your issue. Please check your...

@aroedl Hi, The latest firmware(1.0.10) has been pushed to your camera, and you can try to update it via the Tapo app. How to update the firmware of the Tapo&Kasa devices on the Tapo App? Best Regards

@Shiva_123 Hi, If the RE305 has the same wireless name as the wireless router, you can try to change the RE305's 2.4G SSID to a different one, reset the camera, reconfigure it to connect to the new...

@marc-STetienne Hi, You can refer to Part 1>>Case 2 in the following instructions to troubleshoot. What to do if I can't receive notifications with the Tapo Cam or have a delayed notification? If the...

@John3 Hi, From the provided video, there seems no gap when creating privacy zones, on the camera's Live view page, the privacy zones work fine. If you don't want the privacy zone page to move when...

@Em33 Hi, The problem may be related to your camera settings, please help confirm the following information for further analysis. 1. Ensure your camera and the hub are up to date. 2. On the camera's...