@Paddy99 Hi, Please help confirm the information in this post and send us the camera log if possible. Best Regards

@ubahodeh Hi, Thank you for your confirmation and feedback. Some of our cameras(such as Tapo D230) support this feature already, and I'll forward your case details to the relevant team to evaluate...

@Pipski Hi, If the Tapo C520WS and Tapo C320WS are connected to the VIGI NVR via RTSP/ONVIF stream, please change the Camera Account on the Tapo app>camera's Device Settings page to disconnect the...

@LadyShine Hi, 1. Did the problem occur after upgrading the camera's firmware or after upgrading the Tapo app? 2. Please send me(@Solla-topee) the MAC address of your camera via a private message. 3....

@HobGobling Hi, For example, to enable privacy mode at 09:00 AM and disable privacy mode at 18:00 every day, you can add the Automation rule by referring to the following steps: 1. Go to the Tapo...

@Vallemond Hello, If you are willing to cooperate in resolving this issue, please help confirm the information on the post. Best Regards