@James759 Hi, You can try the following steps and check if they help in this situation. 1. Go to your Tapo app to remove your Tapo C200 from the app. 2. Press the reset button on the camera for 10...

@Primed73 Hi, I have reported your case to our tech team, and they will contact you via email to follow up on your case. They can provide firmware to solve the case, but you may need to wait some...

@kostas1985 Hi, Glad to hear your case is solved, and you can enjoy our product~ Best Regards

This Article Applies to: All Tapo Cameras Phenomenon description: When configuring the Tapo camera on the Tapo app, the message "The device has been previously configured. Please reset your device...

@kostas1985 Hi, You may try to factory reset the camera and configure it to connect to the router's Wi-Fi. Once the camera is configured successfully and can be controlled via the Tapo app, you can...

@Atkins81 Hi, Please help confirm the following information for the reported case. 1. Are there two cameras bound to two different TP-Link accounts? If only one camera, does one phone log in to the...