@MikeSTL Hi, It's suggested to turn off the camera, move it close to the router, turn it on, and wait for a while until it's working. Then try to update the firmware and check if it will update...

@Mintyn Hi, Our Tapo Wi-Fi cameras support the 2.4G Wi-Fi only and do not support the 5G Wi-Fi network. If you fail to connect the camera to the router's Wi-Fi, you can refer to the instructions...

@HobGobling Hi, You can enable and disable the privacy mode of the camera via the Smart Action(Automation) to make it stop detecting events and recording during a specific time period. How to create...

@zmajel Hi, You can review the following tips for the reported case. 1. Make sure the camera lens is clean and ensure that your Tapo app is updated. 2. Go to the camera's Device Settings>Video &...

@Simone35 Hi, Thank you for your detailed explanation. It seems you requested the feature to enable/disable the camera's home mode & away mode and smart sensors' notifications via the Smart...

@SubM Hello, Thank you for your feedback here, we certainly appreciate your feedback and feature request. I'll log the feature request and pass it along to the relevant team for evaluation. If other...