@silahis90210 Hi, Thank you for the case report, and in this case, please help confirm the following information. 1. On the camera's Device Settings>Device Info page, tap the Wi-Fi icon and check the...

@MonGeller Hi, You can try the following steps and confirm the related information for the reported case. 1. Reboot the router and check if it helps. 2. Change the router's 2.4G Wi-Fi channel within...

@Atharva_aj Hi, It may be the camera has an issue, and you can contact your retailer or local support to check if your camera is under warranty. Best Regards

@Clau2046 Hi, What's the model number and hardware version of your camera? Usually, you can find the info in the box of the camera. Can you take a picture of the location where you want to install...

@Izzar @MonGeller Hi, If the camera is unable to find your home Wi-Fi network but able to find other Wi-Fi networks when configuring it, you can try: 1. Reboot the router, wait for a while and when...

@botsy Hi, Does the Tapo C310 can't detect its default SSID(Tapo_Cam_XXXX) or router's Wi-Fi network? How about the LED status on the camera? When resetting the camera, what changes in the LED...