@Shreeari Hi， You can refer to the below instructions to troubleshoot the reported issue. What to do if I can't control my Tapo cameras on the Tapo app? Please confirm the following information if...

@Simonecampa Hi， You can try the following steps and check if they help. 1) Reboot your router and ensure its 2.4G Wi-Fi network works. 2) Disable the MAC Filtering or Firewall feature on your router...

@Sotorp Hi， 1. Rebooting the camera via the app won't make the notification disappear. 2. The reason why notifications disappeared had nothing to do with the SD card or RESET button on the camera....

@ymlu Hi, I have reported the case to the tech team, and they will contact you via email to troubleshoot your case. Please wait patiently. Best Regards

@-Rudy- Hi, Does the motion detection feature work fine on the Tapo app? Best Regards

@Sotorp Hi, 1. Yes, the reset button is used to factory reset the camera. If you have reset the camera successfully, you will lose access to your camera and need to set it up again to make it work....